BluePearl Pet Hospital

COVID-19 (coronavirus) UPDATE:To our valued clients:Our BluePearl Pet Hospital in New Braunfels is OPEN!As the news and information continues to spread about COVID-19 (coronavirus), one thing remains the same: at BluePearl Specialty & Emergency Pet Hospital, the health, safety, and wellbeing of our patients, staff, and the service community is our number one priority.We are deeply committed to offering a safe and healthy environment for you, your pets and our hospital teams. To do this, we are implementing a new drop-off procedure to ensure that our patients receive the best care.COVID-19 Drop-off Policy: Interior Hand-off MethodFor clients who are not quarantined and do not have symptoms.• From your car, please text the front desk upon arrival. You will find the number to text upon arrivalin your parking spot.• We will ask for the following: your information, pet information and the reason for your visit.• One of our team members will call you to discuss the symptoms your pet is experiencing and provide payment information over the phone.• A technician will call to let you know we are ready to meet you prior to entrance into the lobby to give you a collar with your pet’s name to place on your pet.• Once in the hand-off room, please place the pet inside one of the cages.• Once the pet is in the cage, take leash/collar/belongings and proceed to the exit prior to thetechnician approaching.• Our technician will take your pet into the main hospital for assessment.• The cages will be immediately disinfected before the next pet arrives, including the latch and handle. The exterior door handle will also be disinfected between clients.• Our medical team will call you to discuss initial findings and secure authorization fordiagnostics/treatment/hospitalization.Thank you for your understanding and please do not hesitate to call us with any questions. We will continueto keep you informed as news and information becomes available.At BluePearl, the health and safety of our patients, staff, and community is our number one priority. Please be assured that while we are taking extra precautions to reduce the spread of COVID-19 (coronavirus), we are still committed to providing exceptional care to your pet. Over the past few weeks, we have taken several precautionary steps in our hospitals and are carefully monitoring the health and well-being of our staff. To assist us in our prevention efforts, we ask that you please consider the following precautions concerning both appointments and emergency situations: If you are experiencing flu-like symptoms or are quarantined due to potential COVID-19 exposure, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps.---------Our after-hours emergency animal hospital is located in New Braunfels, and also serves Seguin, San Marcos and other nearby areas. We are the only emergency veterinary clinic in New Braunfels. To diagnose your pet, we use a range of advanced techniques including ultrasound and other imaging methods, blood and urine analysis, electrocardiography and more. When your family vet practice is closed, our skilled veterinarians can provide emergency surgery, wound repair, CPR, defibrillation, blood transfusions or treatment for bloating, foreign bodies, obstructions, snake bites, animal bites, toxic substances or other urgent needs.Team Approach with Stone OakOur team at BluePearl New Braunfels can also transfer or discuss patients with board-certified specialists at Stone Oak, our larger BluePearl specialty and emergency hospital in San Antonio. When there’s an emergency, our team-based approach makes a difference.