Name: Organizational Communications, Inc.
Address: 1893 Metro Center Dr # 230, Reston, VA, 20190-5284, USA
Telephone: (703) 689-9600

OCI has significantly improved our Quality Assurance (QA) capability by deploying an automated system called Vista Survey by Vanguard. Noted as the most powerful survey tool on the market, OCI has been using this tool for the past five months to monitor and improve the placement and work of our consultants. Companies such as Starbucks, Deloitte, Cisco and NASA are also use Vista.

After the end of each assignment our HR team sends out the automated surveys. Customers can easily complete the survey in about 40 seconds. WeÃ¢â‚¬â„¢ve had some customers return the survey in less than a minute!

When the survey comes back, it is automatically distributed for review and filed. This process has brought us into better contact with our customers and consultants. By analyzing the results we are able to improve the work of our consultants and the relationships with our customers. It provides detailed insight into the particulars of each task and occasionally, we get surprises that can then be constructively addressed. As a result of this overall process, we can improve the service provided to each company as time passes.

Organizational Communications, Inc.

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